New postmaster in Charlottesville wants to improve delivery

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CHARLOTTESVILLE, Va. (CBS19 NEWS) -- A new postmaster is taking over in Central Virginia, and she is taking the helm at a time when plenty of people are having trouble getting their mail.

Cloteal Farmer is the first black female postmaster in this area.

At the Northside branch of the Jefferson Madison Regional Library, there was a ceremony announcing Farmer as the new postmaster. Farmer raised her right hand to take the official oath of office and she said she is leading the team, but she is also a team player.

In 1995, she started her career as a letter carrier. In 2016, she became the first black postmaster in Salem.

Farmer said she has several new ideas for changes.

"We want to make sure that we get accounted for all the new growth we have," Farmer said. "We are going to adjust the routes the way we need to make sure that we have enough staffing and personnel."

In Charlottesville, the postmaster manages about 61,000 delivery points.

Since last holiday season, there have been numerous complaints in Charlottesville and Albemarle County about late mail and missed packages. Those complaints have continued for the past several months.

With the upcoming holiday season, Farmer said she wants to make sure that all of the customers get their packages in a timely manner.

"It may take a little longer, but we are doing our best to have everything out," said Farmer. "I have the carriers off the street by 7 p.m. This post office gets a heavy volume of packages, and we want to make sure that every package gets delivered."

Farmer said the post office is always hiring, and it has a revolving list that is posted weekly.

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