Changes to enhance communication with governor's office

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RICHMOND, Va. (CBS19 NEWS) -- A Virginia office that works to provide opportunities for Virginians to directly engage with the Office of the Governor is being redesigned and expanded.

Governor Ralph Northam says the Governor's Office of Constituent Services and Community Engagement will be undergoing some changes.

It is currently responsible for facilitating communication between residents and the governor, including processing requests for proclamations and commemorative documents and flag protocol.

With the changes, it will expand its scope into regional and constituency group outreach.

“One of the core duties of state government is to be responsive to constituents, and my office is dedicated to delivering world-class service to the citizens of Virginia,” said Northam. “In making these changes, we are working proactively to engage with all Virginians to address their needs and hear their ideas so we can keep our Commonwealth moving forward.”

According to a release, enhancing constituent services is part of a larger effort to make state government resources more accessible to residents.

This expansion began when the office relocated to the first floor of the Patrick Henry Office Building where the governor's office is also located.

Among the changes, the office has unveiled a more user-friendly website and produce a biweekly newsletter that will allow constituents to easy submit requests for correspondence from the governor, connect to state resources, and follow events and announcements from Northam and the state Cabinet.

The release says community engagement staff will also host quarterly office hours in each region of Virginia.

The Office of Constituent Services and Community Engagement will be directly overseen by the Office of the Secretary of the Commonwealth.

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