CHARLOTTESVILLE, Va. (CBS19 NEWS) -- The Charlottesville-UVA-Albemarle Emergence Communications Center wants to see if area residents like the job it is doing.
A citizen survey is being conducted to gauge customer service and satisfaction, as well as see how the Public Safety Communications Officers are doing.
According to a release, a national survey is mailed out every three years to random citizens who have had contact with their local ECC.
There are 500 being sent in this area, based on a percentage of the dispatched calls for service in 2018.
For 2018, there were 173,322 dispatched calls for service, which means police, fire or rescue units were sent in response to a call.
The release says the surveys are crucial in helping the ECC identify areas where it needs to improve.
Respondents remain anonymous and a report containing the findings will eventually be posted on the ECC's website for public review.
Anyone who receives a survey is asked to complete it and return the questionnaire by July 1. Each survey comes with a pre-paid stamp on the back.