ECC seeks feedback to gauge customer satisfaction with service

By  | 

CHARLOTTESVILLE, Va. (CBS19 NEWS) -- The Charlottesville-UVA-Albemarle Emergence Communications Center wants to see if area residents like the job it is doing.

A citizen survey is being conducted to gauge customer service and satisfaction, as well as see how the Public Safety Communications Officers are doing.

According to a release, a national survey is mailed out every three years to random citizens who have had contact with their local ECC.

There are 500 being sent in this area, based on a percentage of the dispatched calls for service in 2018.

For 2018, there were 173,322 dispatched calls for service, which means police, fire or rescue units were sent in response to a call.

The release says the surveys are crucial in helping the ECC identify areas where it needs to improve.

Respondents remain anonymous and a report containing the findings will eventually be posted on the ECC's website for public review.

Anyone who receives a survey is asked to complete it and return the questionnaire by July 1. Each survey comes with a pre-paid stamp on the back.



 
CBS19NEWS.COM COMMENT GUIDELINES
The comments sections of CBS19News.com are designed for thoughtful, intelligent conversation and debate. We want to hear from our viewers, but we only ask that you use your best judgment. CBS19News.com tracks IP addresses. Repeat violators may be banned from posting comments.
View Comment Guidelines
powered by Disqus