ECC seeks feedback to gauge customer satisfaction with service

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CHARLOTTESVILLE, Va. (CBS19 NEWS) -- The Charlottesville-UVA-Albemarle Emergence Communications Center wants to see if area residents like the job it is doing.

A citizen survey is being conducted to gauge customer service and satisfaction, as well as see how the Public Safety Communications Officers are doing.

According to a release, a national survey is mailed out every three years to random citizens who have had contact with their local ECC.

There are 500 being sent in this area, based on a percentage of the dispatched calls for service in 2018.

For 2018, there were 173,322 dispatched calls for service, which means police, fire or rescue units were sent in response to a call.

The release says the surveys are crucial in helping the ECC identify areas where it needs to improve.

Respondents remain anonymous and a report containing the findings will eventually be posted on the ECC's website for public review.

Anyone who receives a survey is asked to complete it and return the questionnaire by July 1. Each survey comes with a pre-paid stamp on the back.

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