CHARLOTTESVILLE, Va. (CBS19 NEWS) -- Improving accessibility for individuals with disabilities isn't just about building ramps or creating more parking spots. It’s the communication that plays a key role, but that is often overlooked.

For example, how should people interact with others who have service animals or people with hearing disabilities?

In order to address that gap of accessibility, a Charlottesville start-up is training local businesses on how to improve disability etiquette.

Joe Jamison, the founder of VisitAble and a University of Virginia graduate, said that not all businesses can make large changes like adding elevators. Instead, his start-up is able to provide other ways of creating an accessible environment. 

“Even if a place is completely accessible, there’s no guarantee that a person with a disability will be treated the same as their non-disabled counterparts,” he said. 

Jamison said that this is a step in the right direction toward inclusion and diversity. 

The VisitAble website allows people to view a database of participating businesses, instead of having to call ahead. 

VisitAble is looking to get the community involved. People can add or review businesses on the database, and people with disabilities can get involved by becoming a secret shopper here.