CHARLOTTESVILLE, Va. (CBS19 NEWS) -- Residents in Charlottesville are reporting that they haven't received mail in more than a week, but this isn't a new problem.

Mail delays have been plaguing the area for some time now, and Senator Mark Warner, D-Va., says he plans on fixing the issue from the top down.

Charlottesville and Albemarle County residents are tired of dealing with an unreliable Postal Service.

"I haven't had any mail delivery for a week and a half," said Tony Wasch, a Charlottesville native who came to the post office for answers but left dejected and empty-handed. "She was very apologetic and she said, 'Sir, I wish I could help you back in the back. I wouldn't even know where to look for your mail, your street, your home address, there's so much mail back there,'"

But the source of the problem doesn't rest with the carriers, as the Charlottesville Post Office hasn't had a Postmaster General in years.

The facility is also running low on workers. 

"I believe it is not the quality of our postal workers, about 85 carriers is what the official range would be and we're short 14 carriers right now," said Warner. "That's close to not a full 20 percent but roughly 17, 18 percent shortage." 

But with the help of Warner, the post office is taking steps to turn things around.

"There is now an experienced Postmaster General here in Charlottesville, number one, number two, they are aggressively trying to fill the unfilled positions if you don't have 14 carriers and you need 85 you got to do a better job of hiring folks and number three, if we don't see improvements, they're going to have a senator back down on them here in Charlottesville within the next three months," he added. 

Warner stressed the fact that the post office is hiring. Pay starts at $18 dollars an hour, and in a year and a half, that will bump up and include full benefits.

Warner and Senator Tim Kaine, D-Va., sent a letter Monday to the Virginia District Manager of the U.S. Postal Service on addressing USPS staffing shortages.