CHARLOTTESVILLE, Va. (CBS19 NEWS) -- The Charlottesville Police Department is bringing back a much-needed service that's been gone for three years: responding to non-emergency calls in person.

"Officers only responding during emergencies, I mean it's never a good thing. Right? And so, the opportunity to be able to respond to those other calls for service as well, to get a real person, a real contact, it's also an opportunity to build relationships and that's what we're trying to do," Chief Michael Kochis said.

For the last three years, callers reporting what was considered a non-emergency, have been told to file a report online because the department was understaffed.

Kochis has hired 27 people in the last 14 months. Now, there's only three vacancies.

He said its due to resources put into recruitment, social media and advertising the team culture.

"If someone vandalized my car, to me, that's a big deal. So, to not send an officer to that, that would bother me," he said.

Non-emergencies include events like credit card fraud, impersonation, larceny, vandalism and lost property.

"Nobody likes calling somewhere and getting a recording," Kochis said.

So now, with more cops on the street and in headquarters, Kochis is looking at a more responsive police team.